Refund and Cancellation Policy
VELORA REFUND AND CANCELLATION POLICY
EFFECTIVE DATE: 01.04.2026
1. General Principles
Velora is a subscription-based software service provided digitally. Users access the service online.
2. Cancellation
Users may cancel their subscription at any time. After cancellation, no new fee is charged for the next billing period. Access may continue until the end of the current period.
3. Refunds
In distance contracts, consumers generally have a right of withdrawal within 14 days. However, where performance of a digital service has begun with the consumer's express consent, refund and withdrawal requests may vary according to the nature of the service and applicable legislation.
Accordingly:
- If the service has not yet been activated and a right of withdrawal exists under applicable law, the request will be assessed;
- If the service has been activated and the user has accessed it, refund requests will be assessed according to the nature of the digital service and applicable legal exceptions;
If the service cannot be provided at all for technical reasons or is materially defective, a refund or other remedy may be assessed based on the specific circumstances.
4. Refund Request Process
Refund or cancellation requests must be sent to iletisim@veloraappy.com with the following information:
- Full name;
- Registered email address;
- Payment date;
- Subject of the request;
Supporting document or screenshot, if available.
5. Assessment
Requests are reviewed within a reasonable period and the outcome is communicated to the user by email.